At ProValue Services LLC, we value customer satisfaction and aim to provide high-quality freelance services. This Refund Policy outlines the conditions under which refunds may be issued. By engaging our services, you agree to the terms below.
1. Eligibility for Refunds
Refunds may be granted in the following cases:
- The service was not delivered as per the agreed scope and timeline.
- The work delivered is substantially different from what was agreed upon in the contract or proposal.
- Duplicate or erroneous payments caused by a billing error.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after the service has commenced.
- Dissatisfaction based on subjective preferences if the service meets the agreed specifications.
- Delays caused by the client’s failure to provide necessary information, feedback, or approvals.
- Digital deliverables already approved or used by the client.
3. Requesting a Refund
To request a refund, you must:
- Contact us within 7 days of receiving the deliverable.
- Provide a clear explanation of the issue, along with supporting documentation if possible.
- Allow us the opportunity to correct or revise the work before a refund is considered.
4. Refund Process
- Approved refunds will be issued within 7–10 business days via the original payment method.
- In some cases, partial refunds may be granted based on the amount of work completed.
5. Contact Us
For refund requests or questions about this policy, please contact us:
ProValue Services LLC
📍 439 Broadway, Huntington, NY 11743
📧 info@provalueexperts.com
📞 +1 (518) 278-0460